Refund & Return Policy

RETURNS


Our goal is your satisfaction.

Our standard return policy lasts for 30 days from the date we receive your package. If more than 30 days have elapsed since your delivery, we are generally unable to offer you a refund or exchange.



Money-Back Guarantee

If you do not get results after a given period of 21 days from the receipt of your package, you can request a refund by e-mail to: contact@femvy-us.com


To make a return, you must show us a receipt or proof of purchase.


There are certain situations where only a partial refund will be given: (if applicable)
* Any item that is not in its original condition, is damaged or has some parts missing for reasons that are not due to an error on our part.
* Any item that is returned more than 30 days after delivery.

Refunds (if any)
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also inform you of our decision on whether to approve or reject your claim.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original payment method, within a certain number of days.

Late or missing refunds (if applicable)
If you have not yet received your refund, please check your bank account again first.
Then contact your credit card company, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often a processing time required before a refund is posted.
If after completing all of these steps you still have not received your refund, please contact us at contact@femvy-us.com.

Sale items (if applicable)
Items on sale can be refunded.

Exchanges (if applicable)
We will only replace an item if it is faulty or damaged. If you wish to exchange it for the same item, please send us an e-mail to contact@femvy-us.com and send your item to us: Odra tn 12/1-13, Tallinn, 10144, Estonia.

Gifts
If the returned item was identified as a gift at the time of purchase and was sent directly to you, you will receive a gift credit equal to the value of your return. Once we receive the returned item, a gift certificate will be mailed to you.

If the item was not identified as a gift at the time of purchase, or if the gift giver preferred to receive the item first and give it to you later, we will send a refund to the gift giver and they will know that you have returned the item.

Shipping
To return a product, you must send it by post to: Odra tn 12/1-13, Tallinn, 10144, Estonia.

The shipping costs for returning your item are at the expense of Femvy. You should notify customer service at contact@femvy-us.com before sending your return.

Depending on where you live, the time required to receive your exchanged product may vary.

If you are shipping an item worth more than $75, you should consider using a delivery service that allows you to track the shipment or purchase delivery insurance. We do not guarantee that we will receive the item you return.